Refund and Returns Policy

Refund & Return Policy – VapeLabUK.com

1. Introduction At VapeLabUK.com, we value our customers and strive to provide high-quality vaping products. This policy outlines our refund and return process in compliance with UK consumer laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.
2. Returns Eligibility We accept returns under the following conditions:

• The item is unused, unopened, and in its original packaging.
• The return request is made within 14 days of receiving the product.
• The product is faulty or defective.
• Incorrect items were received due to an error on our part.

3. Refund Policy

• If you cancel your order within 14 days of receipt, you are entitled to a full refund.
• Refunds for faulty products are available within 30 days of purchase.
• Refunds will be processed within 7-14 business days after we receive and inspect the returned item.
• Shipping costs are non-refundable, except in cases of defective or incorrect items.

4. Non-Returnable Items Due to health and safety regulations, the following items cannot be returned:

• Opened or used e-liquids.
• Disposable vapes that have been used.
• Vape coils, pods, and tanks once removed from their sealed packaging.

5. Return Process

1. Contact Us at support@vapelabuk.com or call +44 XXXX XXXXXX to initiate a return.
2. We will provide a return authorization and instructions on how to send the product back.
3. Pack the item securely and include proof of purchase.
4. Ship the product to the return address provided.

6. Faulty or Damaged Items

• If an item is faulty within 30 days of purchase, you are entitled to a full refund or replacement.
• If a product becomes faulty after 30 days but within six months, we will offer a repair or replacement.
• Proof of purchase is required for all claims.

7. Order Cancellations

• Orders can be canceled before dispatch for a full refund.
• If the order has already been shipped, you must return the product before a refund is processed.

8. Contact Information For any questions about our refund and return policy, please contact us:

• Email: support@vapelabuk.com
• Phone: +44 XXXX XXXXXX
• Address: [Insert Business Address Here]

9. Changes to This Policy VapeLabUK.com reserves the right to modify this policy at any time. Any changes will be updated on our website accordingly.

By purchasing from VapeLabUK.com, you agree to this refund and return policy.